I applied for a pensioner education supplement earlier this month to help me pay for course costs of my Cert. III in Children's services.
The eligibility criteria for this supplement include being an Australian citizen, recieving a pension payment (or other eligible payment), studying full time (or an agreed upon part time load), and studying an eligible course.
I fill all these criteria, so liked my chances of getting the supplement.
So, then today I get a letter stating,
We cannot pay you Pensioner Education Supplement because it is not payable for Masters or Doctorate studies.
First thing that sprung to mind was that the site says "some Masters courses" are eligible, so that statement is immediately incorrect, but MOREOVER, the course I'M doing is not a Masters OR a Doctrate degree.
Yeah, so obviously there was some kind of mistake and I called up their offices to discuss this error. The lady on the other end of the phone then informed me that because I'd previously completed a Masters degree I wasn't eligible for this payment.
- That WASN'T the reason they gave for rejecting my application in the letter, so if that was the reason they rejected my application, why not just say that???
- WHAT??? NO WHERE on the Centrelink site or in their pamphlets does it state that having previously completed a Masters or Doctoral degree a person is NO LONGER ELIGIBLE for a pension education supplement.
Besides, the letter didn't even reject me on the grounds of having previously completed a Masters degree, but rather because they claim not to pay pension educaiton supplements to Masters or Doctrate studies even though their sites states that some Masters degrees are eligible.
Yeah, clear as mud, isn't it?